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Online Banking

Securely manage your accounts with Citizens Community Bank’s online banking, a service that offers industry-leading features and the convenience you expect.

    • Looking for a smarter way to manage your money? Insights is here to help. We know that one of the hardest things about personal financial management (PFM) is simply organizing all of the details of your financial life. And that’s why Insights is built to make it much easier to understand your spending and gain insights about how your money comes and goes each month. Insights from Citizens Community Bank can help you stay on top of your bills, your cash flow and your entire financial picture, so you can set clear goals and achieve them.

      To learn more about our personal financial management tool, click here
    • Online Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It is safe, secure and easy to use.
    • We make transfers easy! From internal to external, from recurring to one-time transfers, if you can make a transfer at a branch, you can do it through online banking or through our mobile app CCBGAontheGO.

      CCB is proud to be a FedNow® Service participant, helping to build a modern payments infrastructure that meets the unique needs of today's digital world. The FedNow® Service is the Federal Reserve’s instant payment platform, providing financial institutions of every size, and in any location across the nation, access to safe and efficient instant payment services in real time, 24 hours a day. CCB is currently receive only.

    • Create as many or as few alerts as you want for your accounts. Each alert has a type, a threshold and a delivery method. We currently offer alerts that will notify you when your balance goes above or below the set threshold and when you receive a credit or debit transaction with an amount above the set threshold.
    • You can chat with customer support from anywhere. Conversations is a feature built into your account, so your chat is completely secure, encrypted, and fully authenticated. It’s the kind of personal, one-on-one support you’ve come to expect from Citizens Community Bank.

    • In addition to our existing E-Statements customers know and love, we now offer a range of E-Notice options, providing you with more control over your accounts while reducing paper clutter. We know everyone has their preferences, which is why you can choose whether you'd like to receive e-documents for all accounts or just specific ones. Even better, you can handpick which documents you wish to receive electronically, giving you the flexibility you need. You can even add additional recipients to receive your monthly statement, such as your accountant.

      To learn more about electronic documents, click here

    • Reverse Positive Pay is a FREE service that allows you to review incoming checks the day before they clear, via a daily report sent securely to your inbox.
      • View check images and details in an easy to read PDF
      • Notify the bank if any fraudulent items should be returned; all others will be paid
      • No action needed on your part if all items are approved
      • There are no files to upload or additional training needed
      • Excludes Citizens Community Bank cashed items
    • When you connect your CCB account with QuickBooks Online, the transactions automatically download and categorize. This helps you save time updating your bank feeds. All you have to do is to review and approve them. Click the button below to download instructions on how to connect your CCB account to QuickBooks Online.

Download QuickBooks Online Instructions

Business Cash Management

  • Multiple Users

    • Multiple users can safely and securely access your business accounts.

  • Remote Deposit Capture

    • Make deposits from the comfort of your office. Remote Deposit Capture allows you to scan checks and transmit the images and transaction information to the bank electronically through our secured website. These items will be processed and deposited directly into the business checking account from your office. This service requires a desktop scanner (provided by CCB) and Internet access.

  • ACH Origination (Direct Deposit)

    • The Automated Clearing House Network is an electronic payment network that provides your business with an electronic alternative to checks. Your account can be automatically debited for expenses such as payroll, and no matter which financial institution your employees use, their paychecks will be automatically deposited into their accounts. In addition, you can receive direct payments from customers. Should your customers agree to participate, their accounts will be debited, and you will get their payments on the effective date, ensuring payments will never be late.

  • Wire Transfers

    • Through our business cash management product, businesses can easily send wires from anywhere. You can set up domestic one-time wires, recurring wires or wire templates. Businesses will need to have a Funds Transfer Agreement on file with the bank before being set up.

  • Merchant Services (Payment Processing)
    • Our partner, Ironwood, makes accepting payments simple and secure for businesses of all sizes, for in-store, online, or on-the-go transactions. Improve efficiency and increase revenue with a merchant services program built for your business. Ironwood offers a full suite of payment solutions featuring the latest technology in merchant services, including: countertop terminals, contactless payments, mobile payments, online ordering and eCommerce, point-of-sale options, invoicing and text-to-pay, recurring payments, and cash discount and surcharging.

PROTECT YOURSELF

While online banking is safe, as a general rule you should always be careful about giving out your personal financial information over the Internet. Review the following tips to protect your personal information while using the Internet.

  • Internet Safety Tips
    • Regularly log into your online accounts to verify that your bank, credit, and debit card statements and transactions are legitimate.
    • Be suspicious of any e-mail with urgent requests for personal financial information. If you receive an unsolicited e-mail from any source asking you to click on a link to visit a site and input personal data, be very wary of it, and be cautious about opening any attachments or downloading any files from e-mails, regardless of who sent them. If you have any doubts about the validity of an email, contact the sender using a telephone number you know to be genuine. Instead of clicking on links in emails, type in the URL that you're familiar with, such as www.ccbga.bank, or select the Web address saved in your browser’s “Favorites”.
    • If an offer sounds too good to be true, it probably is and should be avoided. Before you initiate an online transaction, make sure your personal information is protected by looking for indicators that the site is secure. URLs for secure sites typically begin with "https" instead of "http" and display a lock in the lower right corner of your browser.
    • Use anti-virus software and keep it up-to-date. Make sure you have applied the latest security patches for your computer. Most software providers, like Microsoft, offer free security patches, and if you have broad-band Internet access, such as a cable modem or DSL, make sure that you have a firewall in place.